Office 365 Maximized
Would you like access to an on-demand network of cloud experts, at a fraction of the cost of traditional managed services?
Cloud Empowerment Program Overview
At Total Solutions, we are passionate about maximizing your investment in SharePoint Online. Our Cloud Empowerment Program allows you to augment your existing support infrastructure with Total Solutions’ consulting expertise as needed. Clients who enroll in our Cloud Empowerment Program have access to the following services:
New Feature Consulting Support
There are constantly new features added into the Office 365 toolkit. Our team will work with you to help analyze your existing business processes and determine how these new features can best be leveraged to support your business activities.
Quick Changes - No problem!
One of the most difficult aspects of transitioning to Office 365 is the high number of one-off IT requests that can crop up. With the Empowerment Program you unlimited access to support for quick changes and updates so that your IT professional team can focus on higher value tasks and activities.
Dedicated Point of Contact
With our program we assign a dedicated Cloud Empowerment Manager that is your sole point of contact for any issues or questions that might arise from the service. We take great pride in our ability to service customers, and we believe that having a relationship with our clients and dedicated points of contact is the best way to give you world class service.
Support and Troubleshooting
While rare, problems can arise in Office 365 and you will need dedicated troubleshooting and support. The Cloud Empowerment Program includes both break / fix support, and triage directly with Microsoft when your tenant is having issues.